Support
Support and frequently asked questions.
During launch, support focuses on clear help for account, access, purchases, and technical issues. Send the case details through the official channel and the team will review it.
It will be published once the official number is verified and ready for support.
Pending setupInclude account email, device, Android version, screenshot, and steps to reproduce the issue.
Access and launch
When will Elpia Seven be available?
Launch starts on Android. The waitlist will be used for beta access, regional opening, and relevant product updates.
Which languages are supported?
The initial experience is prepared for Spanish, English, and Portuguese, with Spanish as the default language.
Do I need an account to play?
Some experiences may allow quick entry, but progress, purchases, history, and account support require identification.
Account and purchases
I purchased something and do not see it credited. What should I do?
Do not purchase again. Email support with your account email, receipt screenshot, approximate date, and purchased product. We will review validation and credit the case when appropriate.
What does restore purchases do?
It retries validation for compatible purchases. If the store shows payment but the app does not credit it, support needs to review the case with the receipt.
Can real money buy competitive advantage?
No. Real-money purchases are intended for cosmetics or supporter surfaces. Accessibility aids are free.
Technical issues
What should I include in a bug report?
- Account email or challenge code.
- Device model and Android version.
- Screenshot or short video if relevant.
- Exact steps to reproduce the issue.
The challenge or match does not load. What should I try first?
Check your connection, update the app if a new version is available, and re-enter with the correct code. If it still fails, send the challenge code and an error screenshot.
How do I request deletion of my data?
Email soporte@elpia.app from the email associated with the account.